Last Updated: 14 April 2026

Welcome to Prophoenix Solutions Tech Limited (“Company”, “we”, “our”, or “us”).

We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, process, store, and protect your personal information when you use our website, services, or communicate with us.

By using our services or website, you agree to the terms outlined in this Privacy Policy.

Company Number: 12528135

Registered Office Address:
128 City Road, London, EC1V 2NX
United Kingdom

Website: https://theurbanservice.co.uk

Email: support@theurbanservice.co.uk

Prophoenix Solutions Tech Limited operates in accordance with applicable United Kingdom laws, data protection regulations, and industry compliance standards.

We are committed to maintaining responsible business practices and ensuring that customer information is handled securely, lawfully, and transparently.

Our data handling procedures are designed to comply with:

• UK GDPR 
• Data Protection Act 2018 
• Privacy and Electronic Communications Regulations (PECR) 
• Applicable consumer protection and marketing regulations 

We may collect and process the following information:

• Full name 
• Email address 
• Phone number 
• Postal address 
• Vehicle or service-related information 
• Communication preferences 

• IP address 
• Browser type 
• Device information 
• Operating system 
• Website usage data 
• Cookies and tracking technologies 

• Messages submitted through forms 
• SMS responses 
• Email correspondence 
• Customer support enquiries 

We use personal information for legitimate business purposes including:

• Responding to enquiries 
• Providing requested services 
• Processing eligibility or service reviews 
• Improving website functionality and customer experience 
• Sending service-related communications 
• Delivering customer support 
• Preventing fraud or misuse 
• Maintaining security and compliance obligations 
• Conducting internal analytics and performance monitoring 

We only process data where we have a lawful basis to do so.

By submitting your details through our website, forms, advertisements, or communications, you may consent to receive:

• Emails 
• SMS messages 
• Phone calls 
• Service updates 
• Promotional communications 

You may opt out of marketing communications at any time by:

• Clicking unsubscribe links in emails 
• Replying STOP to SMS messages 
• Contacting us directly 

We do not knowingly send unsolicited communications in breach of applicable regulations.

We do not sell personal information to third parties.

We may share information with:

• Technology and hosting providers 
• Customer support providers 
• Professional advisers 
• Regulatory authorities where legally required 
• Service partners assisting with business operations 

All third parties are expected to maintain appropriate confidentiality and security standards.

We implement appropriate technical and organisational measures to protect personal information from:

• Unauthorised access 
• Loss or misuse 
• Disclosure 
• Alteration 
• Destruction 

While we take reasonable precautions, no online transmission or storage method can be guaranteed as fully secure.

We retain personal information only for as long as necessary to:

• Provide requested services 
• Meet legal and regulatory obligations 
• Resolve disputes 
• Enforce agreements 
• Maintain business records 

When information is no longer required, it is securely deleted or anonymised.

Our website may use cookies and similar technologies to:

• Improve website functionality 
• Analyse traffic and visitor behaviour 
• Remember user preferences 
• Support advertising and remarketing campaigns 
• Enhance customer experience 

Users can manage cookie settings through their browser preferences.

Under applicable data protection laws, users may have the right to:

• Access their personal information 
• Request correction of inaccurate information 
• Request deletion of personal data 
• Restrict or object to processing 
• Withdraw consent 
• Request data portability 
• Lodge complaints with regulatory authorities 

Requests may be submitted using the contact details below.

Our website may contain links to third-party websites or services. We are not responsible for the content, privacy policies, or practices of external websites.

Users access third-party websites at their own discretion and risk.

Where necessary, personal information may be processed or stored outside the United Kingdom using service providers that maintain appropriate safeguards and security measures.

Our services are not directed toward individuals under 18 years of age.

We do not knowingly collect personal information from children.

We reserve the right to update or amend this Privacy Policy at any time.

Changes will become effective immediately upon publication on our website.

Users are encouraged to review this page periodically for updates.

For questions regarding this Privacy Policy or your personal data, please contact:

Registered Office:
128 City Road, London, EC1V 2NX
United Kingdom

Website: https://theurbanservice.co.uk

Email: support@theurbanservice.co.uk

This Privacy Policy is provided for general informational purposes and should be reviewed periodically to ensure ongoing compliance with applicable laws and regulatory requirements relevant to your business activities.